Partner Mediation Services
Navigating Partnership Challenges with Business Acumen
Leisa Papa distinguishes herself from many mediators with her unique business-focused approach. With extensive experience as a Queensland Sales Manager managing multi-million dollar accounts with industry leaders like Flight Centre and Chemist Warehouse, combined with her background as a former retail business owner operating within a double-sided marketplace with over 300 small business owners, Leisa understands the nuances of business dynamics.
She recognizes the challenges that can arise from differing opinions, especially in family partnerships where emotions can run high.
Why You Can Trust Leisa Papa
Leisa Papa brings a wealth of experience and a unique skill set that makes her a trusted partner in your journey. Throughout her career, she has undergone various personal psychometric assessments while serving in roles that required exceptional teamwork and leadership in high-pressure environments. These assessments have confirmed her possession of essential attributes, including:
- Business Plan basics
- Motivation and Drive
- Problem-Solving
- Team Leadership
- Customer Orientation
- Strategic Thinking
- Communication in person and online.
These qualities not only enhance her ability to navigate complex situations but also ensure she approaches every interaction with empathy and understanding.
Additionally, Leisa is dedicated to upholding the highest level of confidentiality. She creates a safe and welcoming atmosphere where you can feel at ease sharing sensitive information. With her, you can trust that your concerns will be handled with the utmost discretion and care.
When you choose to work with Leisa, you’re not just getting a mediator or consultant; you’re gaining a partner who is committed to your success and well-being.
Conflict Resolution Success Story
During her time at Alphapharm Pharmaceuticals, Leisa played a pivotal role in helping two business partners navigate a particularly heated dispute. One pharmacy partner valued loyalty and was resistant to change, while the other focused on cost savings and profit margins. The tension in the room was palpable, affecting not only the partners but also their staff.
In a decisive move, Leisa facilitated open communication to address the underlying fears and concerns driving the conflict. This courageous approach led to a breakthrough moment, allowing all partners to express their frustrations openly.
Leisa skillfully guided them back to their original business objectives, fostering a collaborative environment that enabled them to reach a mutually beneficial resolution. Her ability to reconnect the partners with their shared goals exemplifies her commitment to effective conflict resolution and business success.
Choosing Mediation: A Sign of Strength, Not Weakness
A common misconception is that seeking business partner mediation signifies failure or weakness. Many partners fear that it indicates irreparable damage or an inability to resolve issues on their own. However, Leisa believes that opting for mediation is a powerful demonstration of commitment to preserving the partnership.
Choosing mediation reflects a proactive approach to addressing conflicts and finding constructive solutions before problems escalate. It shows a willingness to invest in the relationship and work collaboratively towards a healthier, more productive partnership. By engaging in mediation, partners take a significant step toward fostering understanding and achieving long-term success together.
A Turning Point: Rebuilding Trust by getting it all out onto the table.
If your business partnership is struggling, remember that mediation offers a safe, structured environment for open dialogue and understanding. It's more than just dispute resolution; it’s a chance to rebuild trust, clarify misunderstandings, and explore collaborative solutions. This is a turning point as nothing changes, if nothing changes. Leisa can help you find that turning point.
Who Benefits Most from Mediation?
Our mediation services are particularly beneficial for:
Small to Medium Enterprises (SMEs): Cost-effective conflict resolution is vital for SMEs with limited resources.
Family-Owned Businesses: Address unique challenges related to personal dynamics while maintaining family ties . As those Birthday lunches and Mothers days will always be there.
Partnerships and Joint Ventures: Clarify expectations and facilitate cooperation regarding roles, responsibilities, and profit-sharing.
Leisa Papa Consulting is based in Brisbane, Australia and ready to help.
Our 4-Step Approach to Starting Mediation
Discovery
Partners will be asked to complete a form which will prompt them of the issues which they wish to discuss . This is where you brainstorm and get everything on the table. If you are feeling resentful then air it now.
Phone call
Leisa will then make an appointment to call you to go over these points in a little more detail. This will allow her to gauge both the issues and your personal way of discussing them. (ie are you open minded or locked in)
Mediation Day
Leisa will host an external suite where she will outline the points to be discussed. You will work through these one by one. There is no single WINNER, only a way forward that keeps your goals on track.
Follow Up
Leisa will email you through notes from the day and outline what was agreed upon upon. She will then list the individual steps you discussed together to make that happen.
When do you need a Lawyer instead of a Mediator?
While mediation is generally a less formal and more collaborative process than litigation, it's essential to weigh the complexity of your situation and the potential benefits of legal representation when deciding whether to involve a Lawyer instead of a Mediator.
1.Potential for Litigation: If there is a likelihood that the dispute could escalate to litigation if mediation fails, having a lawyer involved from the beginning can better prepare you for that possibility.
2.Contractual Obligations: If the dispute arises from contractual issues, a lawyer can help interpret the contract terms and advise you on your legal standing.
3.Rights and Responsibilities: If you're unsure about your legal rights or obligations, a lawyer can provide clarity and guidance tailored to your situation.
If this resonates with you, I wish you the best, but unfortunately, I am unable to assist you today.
Ready to Rebuild Your Partnership?
Don't let conflicts derail your business. Contact Leisa Papa Business Consulting today to explore how our mediation services can help you and your partner find lasting solutions and a stronger, more successful future.