Credentials and Areas of Expertise

Personality psychometric assessments offer valuable insights into your behaviourial traits, work style, and interpersonal skills. These evaluations help employers understand how you interact with colleagues, solve problems, and manage stress. You can trust Leisa and she has  completed three personal psychometric assessments for employers while holding roles that demanded teamwork and leadership in high-pressure environments. This experience ensures that Leisa is well-equipped to handle any challenges you may present.

Recognition as a Retail Business Owner:

• Inside Retail Magazine: Featured as one of the Top 50 Small Business Leaders in 2020. [Read the Article]
• Inside Small Business: Contributed as a guest author on various business articles.

Alphapharm Pharmaceuticals / Mylan:

• Served as a member of the Alphapharm Australian Rep Advisory Committee, providing feedback to drive positive change.
• Achieved the highest number of pharmacies utilising the ASSET computer analysis tool in Australia during its first quarter, a first for a pharmaceutical company, despite overcoming objections related to intellectual property theft.
• Secured the highest sales for a drug launch in Queensland for Bispro and Diaformin XR in 2009.
• Attained the highest percentage of rewarded pharmacies for the “Business Rewards” incentive across Australia.

P&O, Princess, Cunard Cruise Lines:

• Recorded the highest increase in the number of partnership travel agents for P&O and Princess Australia cruise lines (agents with sales exceeding a specified amount annually).
• Achieved the most substantial growth in travel agents organising group business for P&O Australia in 2006.
• Outperformed a team of nine sales managers to be recognised as the most cost-effective sales and marketing employee in Australia.
• Nominated by RACQ for Queensland Sales Representative of the Year in 2006.
• Attained the highest sales nationally for the Harvey World Travel Countdown Sale.
• Recorded the highest sales growth in a territory for both P&O and Princess Australia.

The Travel Corporation - AAT Kings:

• Achieved the highest sales increase nationally.
• Awarded RACQ Travel, QLD Sales Representative of the Year.

NSW Tourism:

• Secured the highest sales increase in a territory while based in Sydney.

Thomas Cook Travel:

• Recognised as the No. 1 Customer Service Consultant in Australia, achieving a rare 100% score in a mystery shop evaluation.

Leisa, originally from Bundaberg, Australia, now lives in Brisbane with her husband Chris and their children, Daniel and Sophie. They enjoy life on their acreage property , where they share their home with two border collies, a kitten, a flock of sheep and a couple of kangaroos.

Professional Qualifications 

• Bachelor of Arts Degree - Starting in Psychology and ultimately majoring in Tourism, Communications and Sociology.

• DiSC personality test completion and understanding of how to relate to clients. (Dominance, Influence, Steadiness, Conscientiousness).

• "Professional sales skills" training - taught Leisa to  ask finer questions, thus gaining more customers and overcoming common objections.

• "Course Creation Summit 2025 "with Grace Hill and Jeff Civillico.
• "How To Attract Coaching Clients Consistently" with Cham Tang - 2025 
• "Master your Mindset Event " with Morgan Nelson - 2025 
• "Zero to 10K Digital Product Roadmap" with Lauren Dallas - 2025 
• "The Recipe for SEO Success " with Kate Toon.
• One on one sales and marketing mentoring with employers including P & O, Princess, Cunard Cruise Lines, Alphapharm Pharmaceuticals, The Travel Corporation
• Profitable Promotion - Google Ads with Kaity Griffin no matter your tech savviness or digital marketing experience.
• Analytics Academy - using Google's measurement tools to grow your business.
• “Handling Objections “– Kaylie Noble – Corporate Motivator.
• “Planning for Sales Success “Focusing on Time Management and Call Cycles – The Sales Coach.
• Vision Pursuit Sales Congress Brisbane. Focusing on goal setting and motivation, breaking the success barrier, body language, cash, customers and advertisements that sell.
• Morgan and Banks Selling Skills Course focusing on goal setting and reaching targets.
• Cultural and Disability awareness training.
• "Action Selling" - Sales Training provided inhouse through P & O Cruiselines. 
• Sydney Institute of Technology: "Statement in Customer Relations".
• ATAC Travel Agent Domestic and International Certificate.
• Personal Fitness Trainer and Aerobic Instructor Certificate (Just for Fun)