Credentials and Areas of Expertise

Recognition as a Retail Business Owner: Little Kids Business

When drop-shipping was still a budding concept, Leisa launched Australia's largest double-sided online marketplace for kids' brands. By personally signing over 350 brands, her business played a key role in helping Australian businesses gain visibility. Leisa grew this business over 3 years and successfully sold.

• Inside Retail Magazine: Featured as one of the Top 50 Small Business Leaders in Australia. 
• Inside Small Business: Contributed as a guest author on various business articles.
• Ausmumpreneur Awards : Finalists in the AusMumpreneur Retail Business Excellence awards.

Alphapharm Pharmaceuticals / Mylan:

• Member of the Alphapharm Australian Rep Advisory Committee: Contributed feedback to facilitate positive change.
• Highest Utilization of ASSET USB Tool: Achieved the highest number of pharmacies allowing use of the ASSET computer analysis tool in Australia during its first quarter, by providing comprehensive data analysis and insights Leisa could easily spot missed opportunities and increase sales. 
• Top Sales for Drug Launch: Secured the highest sales for the launch of Bispro and Diaformin XR in Australia, despite being new to the pharmaceuticals sector.
• Leading Pharmacy Rewards: Attained the highest percentage of rewarded pharmacies for the "Business Rewards" incentive across Australia, resulting in a win-win outcome.

P&O, Princess, Cunard Cruise Lines:

• The highest increase in partnership travel agents specifically for P&O and Princess Australia, with agents achieving sales beyond a specified annual threshold.
• Remarkable growth in travel agents focused on organizing group business for P&O Australia.
• Recognition as the most cost-effective sales and marketing employee in Australia, outperforming a team of nine sales managers.
• Nomination by RACQ for Queensland Sales Representative of the Year.
• Achieving the highest sales nationally during the Harvey World Travel Countdown Sale.
• Recording the highest sales growth in a territory for both P&O and Princess Australia."

State Manager Achievements - The Travel Corporation - AAT Kings:

• Recognition for Excellence: Awarded RACQ Travel, Queensland Sales Representative of the Year, acknowledging outstanding performance and contribution to sales success.
• National Sales Leader: Achieved the highest sales increase nationally, demonstrating exceptional leadership and strategic planning.

Business Development Manager Achievements - NSW Holidays (Division of NSW Tourism):

• Territory Sales Leader: Secured the highest sales increase in the territory while based in Sydney, showcasing exceptional sales strategies and market engagement.

Travel Agent - Thomas Cook Travel:

• Acknowledged as the top Customer Service Consultant in Australia, achieving an exceptional 100% score in a mystery shop evaluation.

Leisa, originally from Bundaberg, Australia, now lives in Brisbane with her husband Chris and their children, Daniel and Sophie. They enjoy life on their acreage property , where they share their home with two border collies, a kitten, a flock of sheep and a couple of kangaroos.

Professional Qualifications 

• Bachelor of Arts Degree - Starting in Psychology and ultimately majoring in Tourism, Communications and Sociology.

• DiSC personality test completion and understanding of how to relate to clients. (Dominance, Influence, Steadiness, Conscientiousness).

• "Professional sales skills" training - taught Leisa to  ask finer questions, thus gaining more customers and overcoming common objections.

• "Course Creation Summit 2025 "with Grace Hill and Jeff Civillico. focusing on skills and insights for effective course design and delivery
• "How To Attract Coaching Clients Consistently" with Cham Tang 
• "Master your Mindset Event " with Morgan Nelson focused on creating a positive and resilient mindset
• "Zero to 10K Digital Product Roadmap" with Lauren Dallas emphasizes the creation and launch of a successful digital product.
• The Recipe for SEO Success" with Kate Toon teaches you essential strategies and techniques to optimize your website for search engines and improve your online visibility.
• One on one sales and marketing mentoring with employers including P & O, Princess, Cunard Cruise Lines, Alphapharm Pharmaceuticals, The Travel Corporation
• Profitable Promotion - Google Ads" course with Kaity Griffin, where I learned how to effectively create and manage Google Ads campaigns.
• Analytics Academy - using Google's measurement tools to grow your business.
• “Handling Objections “– Kaylie Noble – Corporate Motivator.
• “Planning for Sales Success “Focusing on Time Management and Call Cycles – The Sales Coach.
• Vision Pursuit Sales Congress Brisbane. Focusing on goal setting and motivation, breaking the success barrier, body language, cash, customers and advertisements that sell.
• Morgan and Banks Selling Skills Course focusing on goal setting and reaching targets.
• Cultural and Disability awareness training.
• "Action Selling" - Sales Training provided inhouse through P & O Cruiselines. 
• Personal Fitness Trainer and Aerobic Instructor Certificate (Just for Fun)